Product orders are usually processed and shipped within 2-3 days of purchase. Custom orders take 3-5 days to ship out. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us. If your order hasn’t shipped throughout the regular time frame, please reach out to us! We’ll resolve it asap, simply send an email to order@shopnilplayers.com