FAQ's
Product orders are usually processed and shipped within 2-3 days of purchase. Custom orders take 3-5 days to ship out. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us. If your order hasn’t shipped throughout the regular time frame, please reach out to us! We’ll resolve it asap, simply send an email to order@shopnilplayers.com
Please visit our Order Status Page to track the status and location of your order.
If it has been more than 10 days since your order has shipped and not reflected on the shipper’s website or no update tracking information since the last tracking update, please contact us.
Shop NIL Players Inc. Needs to Manufacture your products before shipping. We allow 24 hours for our customers to cancel their order. After 24 hours, we will process your order and get it ready for shipping. Which takes 3-4 business days. You will receive an email as soon as it ships with all tracking details.
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. Custom orders are the only products on the site that are FINAL SALE items. To return your merchandise, please email: order@shopnilplayers.com for the return address and always include your ORDER NUMBER and FULL NAME.
*NOTE: We do not provide pre-paid shipping packages to send products back to us. You must send back unwanted products at your own expense.
You may cancel your order within (24) hours of purchase, MST. We are committed to our customers and your satisfaction. To cancel your merchandise, please email: order@shopnilplayers.com and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.
Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund. We cannot exchange your order after (24) hours because it will have already gone into production. Please review our RETURN POLICY.
You may amend your order and address details within (24) hours of purchase. Please contact order@shopnilplayers.com as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your FULL NAME and ORDER NUMBER. We can confirm your changes have been made.
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how:
Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
Attach your photos to an email and send them to order@shopnilplayers.com. Please include your ORDER NUMBER, FULL NAME, and brief description.
You will receive an email within 24 hours confirming that your damaged replacement will be processed.
If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.
Actual colors may vary; every monitor or portable device has different capabilities to display colors, and everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible. Shop NIL Players Inc. cannot guarantee that the color you see on your device accurately portrays the actual color of the product you will receive.
For all press inquiries email order@shopnilplayers.com and your email will be forwarded to the right person!
If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.
If we have not answered all your questions in this customer service section, please Contact us! order@shopnilplayers.com with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!